Shipping policy

Shipping & Returns

Shipping

We ship our products carefully packaged and organized by shipping zones. Since many of our pieces are handmade glass objects, we pay particular attention to safe and stable packaging.

All shipments we send include tracking. After your order has been shipped, you will receive a shipping confirmation with tracking information.

Shipping costs are calculated at checkout according to the delivery address and shipping zone.

Shipping Costs by Zone

Shipping costs are calculated at checkout based on the delivery address (shipping zone) and the total weight of your order. The exact amount is always shown at checkout before you complete your purchase. For reference: a single chime, dorje or mallet typically weighs 0.4–0.6 kg packed.

Germany and USA

Zone	Shipping costs
Germany	€6.19 up to 2 kg · €7.50 above 2 kg
USA	€26.50 up to 2 kg · €49.50 up to 5 kg · €79.50 up to 10 kg · €149.50 up to 50 kg

European Union and All Other Zones (by total weight)

Zone	≤ 0.4 kg	≤ 0.5 kg	≤ 0.6 kg	≤ 1 kg	≤ 2 kg	≤ 5 kg	≤ 10 kg	≤ 50 kg
European Union (incl. Monaco, Åland Islands and Cyprus)	€10	€11	€12	€15	€15	€17.50	€22.50	€22.50
UK, Switzerland & Liechtenstein	€11	€12	€12	€16	€24	€27	€33	€33
Europe outside the EU	€12	€14	€15	€20	€25	€31	€40	€58
Türkiye, Israel, Russia & North Africa	€11	€12	€13	€18	€28	€46	€60	€89
Asia & Americas (excl. USA)	€15	€17	€19	€26	€32	€54	€74	€115
Rest of the world (incl. Australia, New Zealand, South America, Africa)	€16	€18	€20	€29	€33	€63	€87	€149.50

Countries by Shipping Zone

Germany: Germany

European Union: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden — plus Monaco and the Åland Islands.

UK, Switzerland & Liechtenstein: United Kingdom, Switzerland, Liechtenstein

Europe outside the EU: Albania, Andorra, Belarus, Bosnia and Herzegovina, Faroe Islands, Gibraltar, Greenland, Guernsey, Iceland, Isle of Man, Jersey, Kosovo, Moldova, Montenegro, North Macedonia, Norway, San Marino, Serbia, Svalbard, Ukraine, Vatican City

Türkiye, Israel, Russia & North Africa: Algeria, Egypt, Georgia, Israel, Lebanon, Morocco, Russia, Tunisia, Türkiye

Asia & Americas (excl. USA): Afghanistan, Armenia, Azerbaijan, Bahrain, Bangladesh, Brunei, Cambodia, Canada, China, Hong Kong, India, Indonesia, Iraq, Japan, Jordan, Kazakhstan, Kuwait, Kyrgyzstan, Laos, Macao, Malaysia, Maldives, Mexico, Mongolia, Myanmar, Nepal, Oman, Pakistan, Philippines, Qatar, Saudi Arabia, Singapore, South Korea, Sri Lanka, Taiwan, Tajikistan, Thailand, Timor-Leste, Turkmenistan, United Arab Emirates, Uzbekistan, Vietnam, Yemen

USA: United States of America

Rest of the world: all other countries, including Australia, New Zealand, South America, Africa and the Pacific islands.

Delivery Times

Delivery time depends on the destination country and the respective shipping provider. Once your order has been shipped, you will receive a shipping confirmation with tracking information.

Please note that international shipments may be delayed due to customs processing, public holidays or local shipping providers.

Customs, Taxes and Import Fees

Deliveries within the European Union are not subject to customs duties.

USA: We ship to the USA with duties prepaid (DDP). Import duties are paid by us in advance — you will not be charged any customs fees on delivery.

For all other destinations outside the European Union, additional customs duties, taxes or import fees may apply. These costs are not included in the product price or shipping costs and are charged by the respective destination country. The buyer is responsible for any import duties that may apply.

Returns & Withdrawal

You have the right to withdraw from your order within 14 days after receiving the goods. A clear notification by email stating that you wish to withdraw from the purchase is sufficient.

Please contact us before returning an item so that we can inform you about the next steps.

Return Shipping Costs

The buyer bears the cost of return shipping, unless the goods were delivered damaged, defective or incorrect.

Please pack the goods safely and carefully, ideally in the original packaging or in packaging that provides equivalent stability. We cannot accept responsibility for damage caused by improper return packaging.

Condition of Returned Goods

The goods must be returned unused, complete and in a resalable condition.

Handmade glass objects are fragile. Please therefore package returned items with particular care.

Personalized items or custom-made products may be excluded from the right of withdrawal, provided this has been stated for the respective product and is legally permissible.

Refund

Once the return has been received and inspected by us, we will refund the purchase amount using the original payment method.

The refund will be issued after the goods have been inspected. Shipping costs can only be refunded if the return is due to an error on our part, for example in the case of damaged or incorrectly delivered goods.